Refund and Cancellation Policy

This Refund and Cancellation Policy explains how AK Global Consulting LLC reviews refund, cancellation, and billing concerns for invoice-based consulting and administrative support services.

Service-based business

AK Global Consulting LLC provides business consulting, administrative support, document preparation, vendor communication, project coordination, and operations support services. The company does not sell physical goods, downloadable consumer products, or retail merchandise through this website.

Before services begin

If a client pays an invoice and requests cancellation before work has started, AK Global Consulting LLC will review the request and may issue a full or partial refund, less any non-refundable third-party fees, payment processing fees, or costs already incurred for the client engagement.

After services have started

Once consulting, administrative work, document preparation, vendor communication, project review, research, planning, coordination, or other agreed work has begun, payments are generally non-refundable for the portion of work already performed, time reserved, third-party costs incurred, or deliverables prepared.

Completed services

Payments for completed services, delivered work product, completed consultation time, completed administrative work, or completed project support are generally non-refundable except where required by law or where AK Global Consulting LLC agrees in writing.

Project cancellation by client

Clients may request cancellation by contacting AK Global Consulting LLC in writing. If a project is cancelled after work has started, AK Global Consulting LLC may apply amounts already paid to work performed, time spent, third-party costs, administrative costs, and any non-cancellable commitments made for the engagement.

Cancellation or refusal by AK Global Consulting LLC

AK Global Consulting LLC may decline, pause, or cancel an engagement if the requested work is outside the agreed scope, involves inaccurate or incomplete information, creates compliance concerns, remains unpaid, or cannot reasonably be completed. If AK Global Consulting LLC cancels an engagement before performing the agreed work, any unused eligible amount may be refunded or credited.

Recurring or ongoing services

If a client has an ongoing, recurring, or time-extended service arrangement, cancellation terms will follow the applicable agreement, invoice, or written authorization. Unless otherwise stated in writing, cancellation stops future work and future billing, but does not automatically refund work already performed or amounts already earned.

How to request a refund or cancellation

Refund or cancellation requests must be submitted in writing to consulting@akglobal.io. To help us review the request, please include the client name, invoice number, payment date, service description, reason for the request, and any supporting details.

Review timeframe

AK Global Consulting LLC generally reviews refund and cancellation requests within 5 business days after receiving the request and any necessary supporting information. Approved refunds are usually issued to the original payment method when possible. Bank, card, ACH, or payment-provider processing times may vary.

Billing concerns and payment disputes

Clients are encouraged to contact AK Global Consulting LLC before opening a payment dispute, chargeback, or bank return. We will review invoice, payment, service-status, and billing concerns in good faith and work to resolve eligible issues promptly.

Policy changes

This policy may be updated from time to time. Updates will be posted on this page with a revised effective date.

Contact

Questions about this policy may be sent to consulting@akglobal.io or submitted through the contact page.